Frequently Asked Questions

Find answers to common questions about our community, leasing, amenities, policies, and resident services.

General Community Questions

What are your office hours?

Monday-Friday: 9:00 AM-6:00 PM; Saturday: 10:00 AM-5:00 PM.

Is the community pet friendly?

Yes.

What types of floor plans do you offer?

1, 2, 3 bedrooms.

Where are you located?

Pasadena, Texas.

What makes your community unique?

We offer floor plans with attached garages and we also have 3 bedroom/2.5 bathroom 2 story townhomes.

Do you offer furnished units?

No.

Is smoking permitted on the property?

No.

Leasing and Application Process

How do I schedule a tour?

Schedule a tour through our website or by calling the leasing office.

What documents are required to apply?

A valid photo ID and proof of income.

What are the income or credit requirements?

Gross income equal to three times the base rent.

How do I apply?

Apply through our website.

Is renters insurance required?

Yes.

How long does the approval process take?

Typically 24-48 hours.

Do you offer short term leases?

Yes.

Do you run background and credit checks?

Yes.

Pricing, Fees, & Deposits

How much is the security deposit?

$500 (depending on approval).

Which utilities are included in rent?

None.

What utilities am I responsible for?

Electricity and cable/internet.

When is rent due and what payment methods are accepted?

Due on the 1st of each month by online payment using bank account or credit/debit card, or cashier's check.

Move-In, Lease Terms

What lease terms do you offer?

Lease terms from 1 to 15 months.

What is required on move-in day?

Payment, electricity information, and renter's insurance documentation.

Do you allow subletting or lease transfers?

We allow lease transfers if approved by Management.

What is your move-out policy?

A 60-day written notice is required.

Amenities & Lifestyle

What amenities do you offer?

24-Hour fitness center, luxury style pool with grills, playground, dog park and clubhouse with a business center.

Are amenities open 24/7?

Only the fitness center is open 24/7.

Can residents reserve amenity spaces for private events?

Yes, residents can rent the Clubroom for $175 non-refundable fee and $500 deposit.

Is Wi-Fi available in common areas?

Wi-Fi is available throughout the clubhouse.

Do you offer a guest suite for visitors, and what does it include?

No.

Is parking available onsite?

Yes.

Do you offer EV charging stations?

No.

Is bike storage available?

No.

How does package delivery work?

Packages are delivered directly to residents’ doors.

Are there resident events or community activities?

Yes.

Guests

How do residents reserve the guest suite, and what is the nightly rate?

N/A.

Is guest parking avaiable?

Yes.

How do guests access the building?

Residents provide access for their guests.

Accessibility

Is the building accessible for individuals with disabilities?

Yes.

Are amenities and common areas accessible?

Yes.

Do you offer accessible parking spaces?

Yes.

Pets

Do you allow pets?

Yes.

Are there any breed restrictions?

Yes.

How many pets are allowed per apartment?

2.

Are service animals permitted?

Yes.

Do you have pet amenities?

Yes.

Is there a pet deposit or a pet rent?

$150 pet deposit, $400 pet fee, and $25/monthly pet rent.

Neighborhood

What neighborhood is the property located in?

Southeast Pasadena.

What shops, restaurants, and grocery stores are nearby?

Residents enjoy convenient access to nearby shopping centers along Crenshaw and Fairmont Parkway, plus grocery options like Walmart and H-E-B just minutes away. Dining favorites include Johnny Tamale Cantina, Olive Garden, and Texas Roadhouse. The community is also just about 10 minutes from Baybrook Mall, offering additional shopping, dining, and entertainment options.

What schools is the property zoned to?

Turner Elementary, Lomax Middle School, Bondy Intermediate, and Memorial High School.

What universities are close by?

San Jacinto College South Campus, University of Houston (including Clear Lake campus) and Lee College.

How close is the nearest public transit stop?

Approximately 8 minutes away, or 5 miles.

Resident Resources

How do I pay my rent?

Through the Resident Portal app.

How do I renew my lease?

Through the Resident Portal app or by contacting the leasing office.

How do I submit a maintenance request?

Through the Resident Portal app.

Is there an online portal for residents?

Yes.

Do residents get partner perks or discounts?

Yes.

Do you offer any services for remote workers?

No.